EXTEND YOUR MOBILE
LABORATORY CAPABILITIES WITH MED2U
FAST RELIABLE SOLUTION FOR YOUR HEALTHCARE PRACTICE OR BUSINESS
EXPECT MORE FROM YOUR LABORATORY
DELIVERING UNPARALLELED HOMEBOUND PATINET DIAGNOSTIC SERVICES
EXPEDITED & ACCURATE DIAGNOSTIC TESTING
UA + UTI PANEL
COVID + FLU
SERVICE & RESPONSIVE
24 HR PORTAL
YOUR B2B MOBILE
HOME HEALTH AGENCY
RESIDENTIAL CARE FACILITY
INDEPENDENT & ASSISTED LIVING
BOARD & CARE
SPECIALTY KIT DRAW
Full-Service Mobile Laboratory Where & When You Need It
With todays fast paced medical service expectations, it's imperative that your healthcare business delivers quality and reliable mobile services. In-home diagnostic laboratory services are no exception. We understand our quality of service direct reflects your company's reputation and service integrity.
No contracts, no commitments, just fast, reliable and compassionate service for your patients.
Submit physicians order, our team will do the rest!
Verify ➟ Schedule ➟ Service ➟ Result
Created to deliver complete patient service transparency and oversight. Stay informed anywhere, anytime!
+ Securely Place Service Orders
+ Desktop & Mobile Access
+ Control Service Date & Times
+ Priority Patient Scheduling
+ Real-Time Service Notifications
+ Request Order Addendums
+ Track Order Multi-Step Progress
+ Auto-Faxed Prelim & Final Results
+ Multi-Recipient Faxed Results
+ Access & Download Results
+ Multi-User Team Credentials
+ Secure Server / HIPPA Compliant
HOW TO ORDER HOMEBOUND SERVICES
Simply fax or email your service order and our team will create your new client or patient profile along with a welcome call to review requests.
1. Fax or email the service order information
Med2U service order form, Physicians order, Patient Demographics
Please notate desired date of service, or "standing" order requests
2. Order is verified and completed by intake
Confirmation of receipt is send back via fax or email
Any order Issues will be communicated for resolution
3. Scheduling, Confirming & Service
Orders received before 3pm typically scheduled next day
Patients scheduled and confirmed directly with primary contact
4. Specimen Testing & Resulting
Routine "in-house" results in 12-24 hours (weekends vary)
Specialty and "send-out" result times based on complexity
Results are auto-faxed to ordering agency / physician on file
Fax Order Form: 844-782-8329
Email Form: Orders@med2u.com
WHAT HAPPENS AFTER I SEND AN ORDER?
Confirmation of Order Receipt
Each order received, whether by fax or email, is entered into our system and a returned fax or emailed "confirmation of receipt" is generated. This will let you know we have received your order service request.
Order Review and Assigning
Order requests are reviewed for all necessary information and are assigned to a mobile phlebotomists in your area. Any order received before 3pm pacific time typically will be serviced the next working day. Orders received on Friday before 3pm pacific time will be placed on schedule for the following Monday or working day. "STAT" orders may qualify for a Saturday Service. **If any required information is missing, illegible, or a payment is required, your order will be placed on hold and a case manager will contact the ordering party in attempt to retrieve the missing documentation and or payment.
Scheduling and Servicing
Once all necessary information has been reviewed and qualified and your order has been assigned to an area technician, you will receive a call the evening before the date of service by your mobile phlebotomist to confirm availability for the next day. All orders are scheduled within a 2 hour service window, fasting draws typically accommodated before 10am.
If we cannot make contact to confirm availability, or the patient is unavailable, the order may be placed on hold and rescheduled for another day. If you have not been contacted by our team please call us at 844-886-3328.
Follow Up Visits
If orders require a specimen such a urine or stool sample and cannot be produced at the time of the blood draw and a follow up visit is required, your mobile technician will notify a case manager and a return visit will be scheduled for the next working day. DO NOT collect specimens over the weekend, laboratories are closed and specimen will be subject to expire.
Med2U is a fully credited and certified CLIA Laboratory. Specimens are processed in-house and most results are processed within 24-48 hours depending on request. Specialty testing and cultures can take from 3-5 business days. Due to HIPAA compliance, results cannot be sent to private parties or patients. All results will be sent to ordering practice or agency. Med2U is not responsible for analyzing or discussing results to anyone, please contact your physician to review and understand your laboratory results.